Shipping Policy

This Shipping Policy outlines how Hoodnest processes, packages, and delivers orders within the United Kingdom. It provides complete transparency regarding shipping costs, timelines, and responsibilities to ensure customers have a clear understanding of how and when their furniture products will arrive.

1. Shipping Coverage

Hoodnest currently ships orders only within the United Kingdom. Deliveries outside the United Kingdom. are not available at this time. Orders placed with an address outside the service area will be canceled and refunded.

2. Shipping Rate

We provide Free Shipping on all orders across the United Kingdom, regardless of size, weight, or order value. This free service covers all order handling, specialized secure packaging for heavy and large furniture pieces, carrier or freight delivery, and final doorstep delivery, ensuring complete transparency with no surprise charges at checkout.

3. Processing Time

Hoodnest’s standard processing time is 1–3 business days from the date an order is confirmed.

• • Orders placed before 5 PM (GMT+00:00) are processed the same day whenever possible.

• • Orders placed after this cutoff time are processed the next business day.

4. Transit Time

After processing, orders typically reach customers within 3–4 business days through standard ground or specialized freight shipping. Transit times may vary depending on the customer’s location or carrier factors, but Hoodnest works closely with its delivery partners to maintain consistent shipping performance.

5. Total Delivery Timeline

The total delivery window is approximately 4–7 business days, combining both processing and transit periods. Customers receive tracking details by email once their order has been shipped.

6. Tracking and Notifications

Each shipment includes a tracking number sent to the customer’s registered email address. If a customer does not receive tracking details within three business days after placing an order, they should contact support at support@hoodnest.store.

7. Delivery Methods

Hoodnest uses reliable national carriers and freight services suitable for furniture transportation. It is important that customers ensure the address and contact information are correct before submitting an order, as changes cannot be made after dispatch.

8. Failed Deliveries or Incorrect Addresses

If a delivery attempt fails due to an incorrect address, the package may be returned to Hoodnest. Customers are responsible for reviewing address accuracy before submission. If a reshipment is needed, the customer may be responsible for additional delivery costs.

9. Split Shipments

Orders containing multiple items may be shipped separately depending on inventory location. Customers will receive individual tracking details for each parcel. Split shipments do not affect the flat shipping rate; it remains $60 USD per order.

10. Damaged Packages

If a package arrives damaged, customers should take clear photos of the packaging and its contents. They must report the issue to the Hoodnest support team within a reasonable time after delivery to initiate a resolution according to the Return and Refund Policy.

11. Delivery Confirmation and Missed Deliveries

All deliveries require confirmation through the carrier’s tracking system. For large furniture items, freight carriers may coordinate a delivery window. If a delivery attempt is missed, the carrier may make another attempt or hold the items at a local freight terminal. Customers are responsible for monitoring tracking and coordinating with the carrier for pickup or rescheduling if needed.

12. Lost or Missing Packages

If a package is lost in transit, customers should contact support promptly. Hoodnest will initiate an investigation with the carrier. Once confirmed, the case will be resolved in accordance with the store’s Return and Refund Policy.

13. Order Changes After Checkout

Once an order has been submitted and payment confirmed, Hoodnest cannot modify shipping details or item quantities. If a critical error is detected before shipment, customers should contact support immediately to see if an adjustment is possible.

14. Responsibility After Delivery

Once an order is marked as delivered by the carrier, ownership transfers to the customer. Hoodnest is not responsible for packages stolen or misplaced after successful delivery confirmation.

15. Holidays and Weekends

Hoodnest processes and ships orders during standard business days — Monday through Friday, excluding public holidays. Orders placed over weekends or holidays are processed the following business day.

16. Contact for Shipping Support

For assistance with tracking numbers, delays, or other delivery-related inquiries, customers can reach the support team at support@hoodnest.store during business hours.